Refund policy

  • All brand products handled in our shop are genuine products. In the unlikely event that an item is judged to be suspicious as a genuine product, we will perform an appraisal again and then provide refund, etc.
  • As a general rule, we cannot accept returns or exchanges due to the customer's circumstances.
  • Although the dimensions and weight are measured accurately, there may be some errors. We do not accept returns or exchanges due to slight error in size or weight.
  • The colors of the photos shown may look slightly different depending on your monitor and settings. Please note that we do not accept returns or exchanges due to color misunderstanding or color error.
  • In the unlikely event that you receive an item that is different from the one you ordered, we'll get back to you as soon as possible, so please let us know within a week after the item arrives.
  • Please note that we do not repair or replace the product.
  • In any case, we will not accept returns or exchanges of items that are judged to have changed in condition from the time of purchase, such as modification, customization, scratches, etc.
  • Please note that we do not accept returns for items that are more than a week old after they arrive, in any case.
  • In any case, please note that we cannot accept discounts after purchase or refunds over the purchase price.
  • In case of return, shipping fee, transfer fee and cash on delivery fee will not be refunded.
  • ●Return contact information
    Phone number: 0120-76-6650
    Email address: info-r@famile-co.com